Delivery & Returns
What is our delivery policy?
BÉBÉ NIDO has chosen La Poste Colissimo and Mondial Relay to ensure the delivery of your orders in mainland France. We reserve the right to choose our partner carrier if necessary. Each of your orders is shipped within 24 to 48 hours (Monday to Friday). The delivery of the packages is then ensured by our service provider carriers within 1 to 3 working days for France, depending on the delivery method chosen.
DELIVERY RATESMondial Relay 72h: €3.90
Colissimo relay point & 48h post: €5.90
Colissimo home delivery 48 hours: €6.90
Free delivery from 60€ purchase.
*Same day shipping if ordered before 3:00 p.m.
Free returns and exchanges until January 31st.
Delivery tracking
As soon as your package is shipped, a tracking number will be sent to you by email. All you need to do is connect to the following website: Colissimo: https://www.laposte.fr/outils/suivi
Track a package and enter your tracking number.
A delivery problem?
As soon as your payment is received, we will process your order and organize the delivery of the items to the address indicated by the customer. The packages are delivered by our service provider based on the information provided when placing your order. It is therefore important to be precise when filling in the relevant fields. In the event of an error in the wording of the customer's contact details, BÉBÉ NIDO cannot be held responsible for the impossibility of delivering the item(s) ordered.
It is possible that your order requires a partial delivery. In this case, the delivery costs that would be borne by the customer would be charged only upon the first delivery.
If the postman is unable to deliver your package (no recipient at the address provided, wrong address, etc.), the package will be returned to us. We will contact you by email to inform you of the reason for non-delivery. We will contact the customer to schedule a new delivery date. In this case, the delivery costs are the responsibility of the customer.
If, upon delivery, the external appearance of the package is not perfect, the customer will open it in the presence of the carrier in order to check the condition of the item(s). In the event of damage to the item, the customer will detail it precisely on the delivery note or refuse the package.
If you have not received your package within 7 working days after the delivery times indicated above and no delivery notice has been left for you, please contact our Customer Service by email: contact@bebenido.fr or by telephone on +33 1 89 40 07 78.
What is our return policy?
Returns are free in mainland France, using a prepaid Colissimo label accessible through your customer area.
The customer is responsible for the proper delivery of their package to our warehouse. We advise you to keep proof of shipment and the tracking number until your order is refunded. Without these elements, no refund will be made in the event of loss of the package during its delivery.
The customer has a period of thirty (30) days following receipt of their order to inform us of their wish to return their entire order and to request a refund or exchange.
Beyond this deadline, BÉBÉ NIDO reserves the right to refuse reimbursement.
Items must be returned new, in full (we do not accept returns of incomplete lots) and unused with original packaging. In accordance with the general conditions of sale, any item that cannot be put back on sale will not be refunded.
In order to identify your order and proceed with your refund or exchange request, we ask you to include the delivery note and the return form received with your package.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also let you know whether your refund is approved or denied.
Delayed or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Next, contact your bank. There is often a processing time before a refund is posted.
If you have completed all these steps and you still have not received your refund, contact us at the following address: contact@bebenido.fr .
Exchanges (if applicable)
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, send us an email to contact@bebenido.fr
Return procedure
1. Make a return request from your BÉBÉ NIDO customer account.
2. Prepare your package with the following items:
- the delivery note
- items in their original packaging: new condition, complete and unused lot.
3. Place the Colissimo prepaid label on your package and go to your post office to drop it off.
The package must be sent to our warehouse at the following address:
BABY NIDO
Christian Monteiro
16 Rue Romain Rolland
94800 Villejuif
France
4. Keep proof of deposit of your package. The customer is responsible for the proper delivery of their package to our warehouse, in the event of loss of the package, proof of deposit will be essential, otherwise we will not be able to make a refund.
Reimbursement deadlines
BÉBÉ NIDO undertakes to reimburse within a maximum of five (5) working days from the day your package is received in our warehouses.
