Terms of Sales

These general conditions of sale are concluded between, on the one hand,
BABY NIDO

Christian Monteiro (EI)
60 RUE FRANCOIS 1er

75008 PARIS

01 89 40 07 78

Individual business
927 557 363 RCS Paris
Intra-community VAT number: FR24927557363

Hereinafter referred to as “BABY NIDO”.

And, on the other hand,
Internet users who wish to make a purchase on the “BÉBÉ NIDO” website visible at the address:
https://www.bebenido.fr

Hereinafter referred to as “the Client” .

These conditions govern the sale of any product presented on the “BÉBÉ NIDO” site by the individual company BÉBÉ NIDO.
The parties agree that their relations will be exclusively governed by this contract, to the exclusion of any other condition.
The items are only offered for sale to non-commercial individuals.
They are concluded intuitu personae and cannot therefore be the subject of any transfer, of whatever nature.
Any order duly validated on the BÉBÉ NIDO website implies full and unreserved acceptance of these general conditions of sale and, where applicable, of the special or specific conditions for one or more products or orders.

1. PURPOSE

These conditions aim to define the reciprocal obligations of the parties as well as the different stages of the ordering process.

2. ARTICLES AND PRODUCTS

BÉBÉ NIDO is a site which aims to offer for sale items such as diapers, infant milk, baby hygiene products, distributed by BÉBÉ NIDO.

Items visible on the site are available while stocks last.
Consequently, the individual company BÉBÉ NIDO does not guarantee in any way that the products will remain on sale for a given period.
Any complaint by the customer regarding the order or delivery of an unavailable item will be considered unfounded.
In the event of a debit or collection for the order of an unavailable item, the individual company BÉBÉ NIDO undertakes to reimburse the customer for the amount of the order within 5 working days.
The individual company BÉBÉ NIDO strives to notify by email any customer who has ordered an unavailable item.

The products offered for sale are described and presented with the greatest possible accuracy.
However, if errors or omissions may have occurred in this presentation, the responsibility of the individual company BÉBÉ NIDO could not be engaged.
The photographs illustrating the products in support of the text do not enter into the contractual field.

3. PRICE OF PRODUCTS AND DELIVERY

Prices are shown in euros. Delivery is free via Mondial Relay from 50€ of purchase for Metropolitan France. For more details see our delivery policy.

The VAT included is the French VAT at the rate in force for the products concerned. If the VAT rate were to be modified, these changes may be reflected in the price of the items without the customer being informed in advance.
The order will be shipped within 24/48 working hours (Monday to Friday) from receipt of the order.

The delivery of products is done through transport providers. The delivery time is generally 24 to 48 hours for mainland France (excluding sales / Black Friday periods).

Products shipped outside the European Union are tax-free (without VAT), the tax-free amount is automatically deducted from the invoice (Australia, Canada, Korea, Hong Kong, Japan, Singapore, Switzerland, USA, etc.).

Any order placed on the site and whose country (or region) of delivery is outside the European Union may be subject to customs duties. These customs duties are imposed by the regulations in force in the country. These taxes are the responsibility of the customer. We have no control over these charges, and are not able to determine their amount in advance. Customs duties and customs clearance policies vary greatly from one country to another, we recommend that you contact the relevant local authorities to obtain more information.

In the event of the recipient refusing to pay customs duties or taxes, any amounts requested and taxed from bebelolo.fr to recover this package will be deducted from the amount of the refund made to the customer.

4. ORDER

The customer interested in an item visible on the BÉBÉ NIDO website follows the following process in order to place their order.
After clicking on the “Add to cart” icon and after checking the specifics of the order (color, quantity, price, etc.), the customer confirms the choice of the product(s) selected with a click.
He then enters his contact details with the following mandatory information: title, surname, first name, full delivery address, email and telephone number.
Shipping and billing to different addresses are accessible via checkboxes that display new forms.
When the customer clicks on the “Validate” button, they access the summary of their order where all the information is displayed.
If the customer benefits from a special offer, he must first enter a code which will have been assigned to him in the field provided for this purpose.

Payment methods: the customer can pay by bank card: VISA, MASTER CARD, CART BLEU.

But also via AMERICAN EXPRES; PAYPAL; KLARNA 3X; APPLE PAY; SHOP PAY.

The Customer validates his address, the product and the total price. He provides his bank card number associated with the expiration date.
He finally validates his order by clicking on the “Validate” button.
This validation constitutes a sale and irrevocably binds the parties.
BÉBÉ NIDO will acknowledge receipt of the order upon its validation by email or by any other means at its convenience, in accordance with the provisions of article L121-19 of the consumer code.
BÉBÉ NIDO reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order and which presents any risk in its eyes.

5. PAYMENT SECURITY

In order to ensure payment security, the BÉBÉ NIDO website uses the secure payment services of SHOPIFY PAYMENT and MOLLIE. These services integrate the SSL security standard. Confidential data (the 16-digit bank card number and the expiration date) are directly transmitted encrypted on the SIPS server without passing through the physical media of the BÉBÉ NIDO server.
When the bank details are validated:
The secure telepayment manager sends an authorization request to the bank card network.
The telepayment manager issues an electronic certificate.

6. WARRANTIES AND RETURNS

All items visible on the BÉBÉ NIDO website are eligible for a refund, with the exception of products that have already been used and are without their original packaging.
The period during which the customer can request the exchange or exercise his right of withdrawal is 30 days from the date of receipt of the item(s). For all requests received by email, a return slip will be sent mentioning the address to which the items must be returned. For France, the slip can be found in your customer area.

Return costs are free in Metropolitan France.

Internationally, return and return costs are the responsibility of the customer.

Before any return, a return request must be made via your account and this must be validated by our customer service.
Otherwise no refund will be made.

The return must be made by post, by tracked Colissimo.

To obtain a return slip please follow the following procedure:

Procedure to follow FRANCE:
Any return request must be made from your customer area, select the item(s) to return to us. Clearly indicate the reason for your return. After validation of your return by our customer service, you can send the package with the delivery note and the return form present in the package.

In the event of a dispute, BÉBÉ NIDO will require the customer to provide proof of deposit with the postal service. In the event of a lost package, no refund could be made without this proof of deposit.
Upon receipt of the package by BÉBÉ NIDO, the logistics teams will assess the perfect condition of the returned goods. No returns will be accepted if the returned products have been visibly used or damaged by the customer and this use or damage makes the product unfit for sale.
If the return is refused by BÉBÉ NIDO, the products will then be returned to the customer at BÉBÉ NIDO's expense without the customer being able to demand any compensation or right to reimbursement, with the exception of the subsequent exercise of its warranty rights on the goods sold.
If the return is accepted, we will re-credit your bank account within 10 days.

7. SIGNATURE AND PROOF

For any payment by bank card on the BÉBÉ NIDO website, the electronic certificate issued by the telepayment manager will constitute proof of the amount and date of the transaction, in accordance with the provisions of Articles 1316 et seq. of the Civil Code as well as the electronic archiving methods set up by the individual company BÉBÉ NIDO
In this regard, the date and time of the server will be binding between the parties.
Validation of the order constitutes signature and express acceptance of all operations carried out on the site.

8. IDENTIFICATION

In order to facilitate the identification of the Customer, the Customer expressly authorizes BÉBÉ NIDO to place on the customer's hard drive a file called a "cookie" whose sole purpose is to facilitate said identification.
The customer who refuses to have such a file stored on their hard drive must complete the order validation forms for each order.

9. RESPONSIBILITY

For all stages of access to the site, consultation, filling out forms, placing orders, delivery of items or any other service, the individual company BÉBÉ NIDO only has an obligation of means.
Consequently, the liability of the individual company BÉBÉ NIDO cannot be incurred for any inconvenience or damage inherent in the use of the Internet network and totally external to the diligence and precautions taken by BÉBÉ NIDO.
In particular, any disruption in the provision of the service, or any external intrusion or presence of a computer virus, cannot engage the responsibility of the individual company BÉBÉ NIDO.
Likewise, any event qualified as force majeure within the meaning of the case law of the Court of Cassation, completely exonerates the individual company BÉBÉ NIDO from any liability.

10. PERSONAL DATA

The individual company BÉBÉ NIDO, for the needs of the service, reserves the right to collect personal data relating to users of the site, in particular by means of "cookies" referred to in article 8.
In accordance with Law No. 78-17 of January 6, 1978, any user or customer of the site may at any time object to the commercial use of said data and also benefits from a right of access, rectification and deletion of data concerning them.

11. ELECTION OF DOMICILE

The sole proprietorship BÉBÉ NIDO declares that it has elected domicile at the address indicated at the top of this document.

12. INTELLECTUAL PROPERTY AND COMPETITION

All elements of the BÉBÉ NIDO site, whether visual or audio, including the underlying technology, are protected by copyright, trademarks or patents.
They are the exclusive property of the individual company BÉBÉ NIDO.
The user who has a personal website and who wishes to place, for personal use, on his site a simple link directly to the Homepage of the BÉBÉ NIDO site, must first request authorization from the individual company BÉBÉ NIDO.
In this case, this cannot be an implicit affiliation agreement.
On the other hand, any hyperlink referring to the BÉBÉ NIDO site and using in particular the technique of framing, deep-linking, in-line linking or any other deep link technique is in any event formally prohibited.
In any case, any link, even tacitly authorized, must be removed upon simple request from the individual company BÉBÉ NIDO.

13. ENTIRE AGREEMENT

These conditions concluded between the individual company BÉBÉ NIDO and the client express the entirety of the obligations of the parties.
No indication or document may give rise to obligations under these terms, if they are not the subject of an amendment signed by both parties.
No correspondence prior to the signing of this contract may give rise to obligations under said contract.
However, if a condition were to be lacking, it would be considered to be governed by the customs in force in the sales sector.

14. TOLERANCE OR WAIVER

It is formally agreed between the individual company BÉBÉ NIDO and the client that any tolerance or waiver by one of the parties in the application of all or part of the commitments provided for in these conditions, whatever the frequency and duration, cannot constitute a modification of this agreement, nor generate any right whatsoever.
More specifically, no delay or inaction, abstention or omission on the part of the Customers in exercising any of its rights under this Agreement shall prejudice such right, nor shall it be deemed to imply a waiver on its part of exercising such right.

15. PARTIAL INVALIDITY

If a particular provision of these conditions is held to be invalid or declared as such by a decision having the force of res judicata of a competent court, the other provisions will retain their full force and scope.

16. DISPUTES

The language of these general conditions of sale is French.
Each party may initiate any useful procedure, express jurisdiction being attributed to the courts of the city of Paris.

17. CITEO - Eco-responsible

Bébé Nido is committed to CITEO for the processing of household packaging and graphic papers.

Unique identifier number obtained from ADEME:

FR400939_01EJGW