FAQs

BÉBÉ NIDO has chosen La Poste Colissimo and Mondial Relay to ensure the delivery of your orders in mainland France. We reserve the right to choose our partner carrier if necessary. Each of your orders is shipped within 24 to 48 hours (Monday to Friday). The delivery of the packages is then ensured by our service provider carriers within 1 to 3 days from Monday to Saturday for France, depending on the delivery method chosen.

DELIVERY RATES

Mondial Relay 72h: €3.90

Colissimo relay point & 48h post: €4.90

Colissimo home delivery within 48 hours: €5.90

Free delivery from 60€ of purchase.

Return costs are covered by BÉBÉ NIDO.

As soon as your package is shipped, a tracking number will be emailed to you. Simply connect to the following site: Colissimo: https://www.laposte.fr/outil/suivi

Track a package and enter your tracking number.

As soon as your payment has been received, we process your order and organize the delivery of the items to the address indicated by the customer. The packages are delivered by our service provider based on the information provided when placing your order. It is therefore important to be precise when filling in the relevant fields. In the event of an error in the wording of the customer's contact details, BÉBÉ NIDO cannot be held responsible for the impossibility of delivering the item(s) ordered.

Your order may require partial delivery. In this case, the delivery costs which would be the responsibility of the customer will be invoiced only on the first delivery.
If the postman is unable to deliver your package (no recipient at the address indicated, incorrect address, etc.), the package will be returned to us. We will contact you by email to inform you of the reason for non-delivery. We will contact the customer to schedule a new delivery date. In this case, delivery costs are the responsibility of the customer.

If, upon delivery, the external appearance of the package is not perfect, the customer will open it in the presence of the carrier in order to check the condition of the item(s). In the event of damage to the item, the customer will detail it precisely on the delivery note or refuse the package.
If you have not received your package within 7 working days after the delivery times indicated above and no delivery notice has been given to you, please contact our Customer Service by email: contact@bebenido .fr or by telephone at +33 1 89 40 07 78.

Returns are free in mainland France!

To do this, please go to your customer area in the menu on the left and click on "Return request", then fill in the requested fields to print your return label.

The customer is responsible for the proper delivery of their package to our warehouse. We advise you to keep proof of shipment and the tracking number until your order is refunded. Without these elements, no refund will be made in the event of loss of the package during its delivery.

The customer has a period of thirty (30) days following receipt of their order to inform us of their wish to return their entire order and to request a refund or exchange.

Beyond this deadline, BÉBÉ NIDO reserves the right to refuse reimbursement.

Items must be returned new, in full (we do not accept returns of incomplete batches) and unused with original packaging. In accordance with the general conditions of sale, any item that cannot be put back on sale will not be refunded.

In order to identify your order and proceed with your refund or exchange request, we ask you to include the delivery note and the return form received with your package.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also let you know whether your refund is approved or denied.

Delayed or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Next, contact your bank. There is often a processing time before a refund is posted.

If you have completed all these steps and you still have not received your refund, contact us at the following address: contact@bebenido.fr .

Exchanges (if applicable)

We only replace items that are initially defective or damaged. If you need to replace yours with the same item, send us an email at contact@bebenido.fr

1. Make a return request from your BÉBÉ NIDO customer account, the option is in the left menu. It's called "Return Request".

2. Prepare your package accompanied by the following elements:
- the delivery note
- the items in their original packaging: new condition, complete lot and unused.

3. Place the Colissimo prepaid label on your package, the package in your mailbox or go to your post office to drop it off.

4. Keep proof of delivery of your package. The customer is responsible for the proper delivery of their package to our warehouse, in the event of loss of the package, proof of deposit will be essential, otherwise we will not be able to issue a refund.

BÉBÉ NIDO undertakes to reimburse within a maximum period of five (5) working days from the day of receipt of your package in our warehouses.

To create a Bébé Nido customer account, simply click on “Account” at the top right of the site, then fill in the requested customer information. You will receive a confirmation email (check your spam if necessary). For any request for information, please write to contact@bebenido.fr

Simply click on “forgotten password” from the “my account” page. We will send you an email so you can change your password.

To delete your account, you can make a request to customer service by telephone at +33 1 89 40 07 78 or by email at contact@bebenido.fr

Any promotional code is applicable from the summary of your order. You can enter a promotional code in the “promo code” field.

If, however, you encounter difficulties with a code, please contact our customer service by telephone at +33 1 89 40 07 78 or by email at contact@bebenido.fr

As a reminder, only one code can be used per order and each promotional code has its own conditions of use. For example, certain codes are applicable to particular items over a defined period, and for specific people and countries. Generally speaking, every discount code gets an expiration date. Please ensure you respect these conditions of use.

We invite you to contact our customer service by telephone at +33 1 89 40 07 78 or by email at contact@bebenido.fr

It is entirely possible to cancel your order if it has not already been shipped.

If you wish to modify or cancel your order, we invite you to contact our customer service by telephone at +33 1 89 40 07 78 or by email at contact@bebenido.fr

If you do not receive your Parallèle order within 7 to 10 days following the shipment date, we invite you to contact our customer service by telephone at +33 1 89 40 07 78 or by email at contact@bebenido. Fr

We offer the possibility of paying for your order by Bank Cards (Carte Bleue Nationale, Visa, MasterCard, American Express), Paypal, Call Pay. We also offer payments in 3 or 4 installments with Shop Pay, and payments in 3 installments with Klarna.

Payments made by credit card on our official BEBENIDO.FR website are secured by Paypal and Shopify payment via an integrated online payment form which uses encryption of your card data in a highly secure financial environment.

To ensure a secure transaction, Shopify integrates the PCI-DSS security rules of Visa and MasterCard and uses the 3DSecure 2 protocol for online sales. These rules are in place to protect your bank account from unauthorized uses of your card when you order online.

Your payment is made via our site on a secure server. Your card number will not be shared with us and the transaction is between you and Shopify.

It is possible that a payment by credit card may be refused. In this case we invite you to contact your bank first and then our customer service by telephone at +33 1 89 40 07 78 or by email at contact@bebenido.fr

Here are some reasons that may explain a refusal

• One of the data entered on your card is incorrect. • Your bank card is about to expire. • You have reached the maximum purchase limit for your card for the week.

You can contact us by telephone:

+33 1 89 40 07 78 Monday to Friday from 9:30 a.m. to 6 p.m.

(Excluding weekends and public holidays)

or by e-mail to contact@bebenido.fr

Discover our story here